Terms of service

Ringvance is a service of Noviqo LLC, a California limited liability company, 1839 Ygnacio Valley Rd, Ste B PMB 1142, Walnut Creek, CA 94598. In these terms, "we," "us" and "Ringvance" mean Noviqo LLC doing business as Ringvance.

Ringvance is a self-serve CRM and customer-communication platform for home service and local businesses: one inbox for texts, email, and social messages, a job pipeline, and, on higher plans, missed-call text-back, online booking, automated follow-up and an AI receptionist. Current plans, features and prices are listed on our pricing page, which these terms incorporate by reference. We may add, change or retire features and plans over time; material price increases on your existing plan require the notice described in section 12.

The Inbox plan is currently $9/month (or a discounted annual option, shown on the pricing page). If you are on the Inbox plan at that founding price and you stay continuously subscribed, we guarantee that price for 24 months from when you first subscribed, even if the list price rises for new customers in the meantime. Other plans, their trial periods, and their prices are as shown on the pricing page.

The free Instant Business Check and its savings calculator are illustrative only. They use information you type in and publicly available data about your website and Google Business Profile; they are not an audit of your actual call volume or revenue, and we do not guarantee any result, savings or outcome from using them or from subscribing toRingvance.

Your monthly or annual subscription fee covers the features listed for your plan. Phone numbers, calls, texts, emails and similar usage are billed separately, as metered consumption against a prepaid balance in your account, at the rates published on the pricing page. If you choose to send text messages, telecom carriers require a one-time registration fee and an ongoing campaign fee for your business; we pass those carrier fees through to you at the carrier's price. We may update usage rates and pass-through fees if our underlying provider's prices change, and will reflect the current rates on the pricing page.

We bill subscriptions and usage through Stripe. You authorize us to charge your payment method on file for your subscription and for usage drawn from your prepaid balance. You are responsible for keeping a valid payment method on file and for all charges incurred on your account.

You can cancel your subscription at any time from your account or by emailing us. Cancellation takes effect at the end of your current billing period, and you keep access until then. We do not provide refunds for partial billing periods, except where required by law. Unused prepaid usage balance is not refunded on cancellation.

You are solely responsible for obtaining and documenting proper consent from every person you message or call through Ringvance, and for complying with all applicable law, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, carrier A2P 10DLC registration requirements, and any state or local telemarketing and call-recording laws. Our Acceptable Use Policy and our SMS Terms are part of these terms. You will not use the Service to send a message or place a call to anyone who has not given the required consent for that channel, or who has opted out.

The contacts, conversations, calls and related records you and your customers generate inside Ringvance are stored and processed on our behalf by our CRM and communications platform provider, HighLevel/LeadConnector, and delivered over third-party telecom carriers. We rely on Stripe for payment processing. Those providers' own terms and acceptable-use rules may also apply to how the Service is delivered, and we may need to change providers or features if a provider changes its terms or pricing.

While subscribed, you can export your contacts to a CSV file yourself from your account at any time. If you need a full export of your contacts and conversation history, email sam@ringvance.com and we will deliver it within 2 business days.

We may suspend or terminate your access to the Service if: your payment fails and is not cured after notice, you violate these terms, our Acceptable Use Policy or our SMS Terms, you use the Service in a way that risks harm to us, our providers or other users, or we are required to do so by a provider, carrier or law. We will try to give you notice first except where we reasonably believe immediate action is needed to prevent harm or abuse. You may also stop using the Service at any time by canceling under section 5.

The Service is provided "as is" and "as available." We do not guarantee that the Service will be uninterrupted, error-free, or free of delays caused by our providers or carriers. To the fullest extent the law allows, we disclaim all warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, or non-infringement.

To the fullest extent the law allows, neither we nor our officers, employees or providers will be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits or lost data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the fees you actually paid us in the 12 months before the claim arose.

You agree to indemnify and hold us harmless from any claim, loss or liability, including reasonable attorneys' fees, arising from messages or calls you or anyone using your account sends through the Service, or from your violation of these terms, our Acceptable Use Policy, our SMS Terms, or applicable law.

We may update these terms as the product changes. If we make a material change, we will post the updated terms here with a new "Last updated" date and email current subscribers at least 30 days before the change takes effect. Continuing to use the Service after a change takes effect means you accept the updated terms.

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute arising from these terms or the Service will be brought in the state or federal courts located in California, and you consent to that venue and jurisdiction.

Questions about these terms: email sam@ringvance.com (Sam, our AI support assistant, answers first, with a person stepping in when needed) or hello@ringvance.com. You can also write to us at 1839 Ygnacio Valley Rd, Ste B PMB 1142, Walnut Creek, CA 94598.

See also our Privacy Policy, SMS Terms and Acceptable Use Policy.