Cancel or get a full data export
Cancel anytime, no annual contract. Here is how to cancel and how to get your contacts and conversation history before or after you do.
How long it takes
About 2 minutes to cancel; data export can take up to 2 business days
What you'll need
- Nothing extra, just your login
Cancel
There's no annual contract and no retention call. Cancel whenever you want, and you're not charged again after your current billing period ends.
- Open the billing portal and enter the email you used at checkout. You get a sign-in link by email.
- Choose Cancel subscription and confirm. You keep access until the end of the period you already paid for. The same page lets you update your card or download invoices.
- If anything goes wrong, email hello@ringvance.com and we'll cancel it for you.
Export your contacts yourself
As long as you can still log in, you can export your own contact list any time, whether or not you're cancelling:
- Open Contacts, select the contacts you want (or select all).
- Choose Export. A CSV file downloads to your device.
Get a full data export
A contact export doesn't include your conversation history. For a full export, contacts and conversation history together, email us and we'll send a private download link within 2 business days. The link works for 7 days, so download it promptly once it arrives.
What happens to your data after cancelling
- You stop being charged for the subscription at the end of your current billing period.
- We can still prepare a full export on request after cancellation; email us to ask.
If it doesn't work
Can't find the cancel option? Email hello@ringvance.com and we will cancel it for you. Mention the email address on your account so we can find it quickly.
Need your data after you've already lost access? Email us; we can still send a full export.
Still stuck? Email hello@ringvance.com. We reply within 1 business day.